DSL Rocketh

What it goes to show is, you have to make a huge pest out of yourself. Nicely.

You have to be willing to spend hours on hold, crack jokes with the tech folk, and generally have The Patience of a Saint.

You must call every day at 11 pm and just sit there repeating the same stupid troubleshooting procedures even though YOU KNOW they won't work any better the umpeenth time than they did the umpteen-1st time.

Also, you mustn't speak too soon, and you must ask that the trouble ticket remain open for 24 hours lest everything go south overnight.

But may I say in the meantime: WOOOOOOOO-HOOOOOOOOO!!!